Request to PMO India

 To,

The Hon'ble Prime Minister of India
Prime Minister's Office (PMO)
New Delhi, India

Subject: Request for a Separate Mechanism for Suggestions and Policy Recommendations Submitted Through the "Write to PM" Portal

Date: 25.10.2026
Place: Nagpur, Maharashtra

Respected Sir,

I wish to bring to your kind notice an issue concerning the functioning of the "Write to PM" Portal.

Many citizens use the "Write to PM" facility not only for filing grievances but also for submitting suggestions, policy recommendations, reform proposals, innovative ideas, and public interest representations. However, it is observed that submissions made through the portal are often automatically forwarded to the CPGRAMS grievance redressal system, treating every communication as a grievance.

As a result, valuable suggestions and reform proposals are handled by grievance officers whose mandate is primarily to address complaints and grievances. In many cases, such officers are unable to evaluate, consider, or forward public policy suggestions appropriately. Consequently, genuine citizen recommendations do not receive adequate attention, and responses are often limited to routine grievance disposal remarks.

I respectfully submit that:

1. Not every application submitted through the "Write to PM" Portal is a grievance.
2. Citizens frequently send suggestions, policy reforms, administrative improvements, and innovative ideas intended for consideration by the concerned ministries or policy-making authorities.
3. The current practice of forwarding all submissions to CPGRAMS results in suggestions being treated as grievances, thereby defeating the objective of citizen participation in governance.
4. A separate category or dedicated portal mechanism should be created for:
   • Suggestions and policy recommendations.
   • Governance reform proposals.
   • Public interest innovations.
   • Administrative improvement ideas.
   • Citizen participation initiatives.

I therefore request the Prime Minister's Office to establish a distinct workflow within the "Write to PM" Portal, whereby citizens can specifically mark their communication as a Suggestion/Proposal/Recommendation rather than a grievance. Such submissions may then be routed to the appropriate ministry, department, policy cell, or expert body for examination and consideration.

This small procedural reform will strengthen participatory democracy, encourage constructive citizen engagement, and ensure that innovative ideas from the public are not lost in the grievance redressal process.

I shall be grateful if this matter is examined and appropriate action is taken.

Thanking You.

Yours faithfully,

Vinay Dadmal
Nagpur, Maharashtra
Email: dadmalv2915@gmail.com
Date: 25.10.2026

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