How this happened ?
My wife was talking on her mobile
with her sister ,during conversation she received call on another mobile from
the mobile she was engaged with her sister,How this was possible ?The other
mobile recorded miscall by the number she was engaged.
My wife was talking on her mobile no.
918421868766 Airtel Service Provider
with her sister on 06/03/2020 21:36 ,during conversation she received call on
another mobile no.919822223915 Idea service provider from the mobile she was
engaged with her sister,How this was possible ?The other mobile 9822223915
recorded miscall 06/03/2020 21:36 by the number 8421868766 she was engaged.
Regarding mobile number 8421868766
Inbox
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Wed, Mar 18, 12:05 PM (3 days ago)
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Dear Mr. Vinay Sakharamji Dadmal,
This is in reference to your complaint to DOT vide reference number DOTEL/E/2020/05801 dated 13th March 2020, regarding feedback related for your mobile number 8421868766.
As per your telephonic conversation on 8421868766 with the undersigned dated 17th March 2020, this is to apprise you that we understand your concern and would like to apologize for an unpleasant experience. We always try to ensure that our customers get highest quality service through any of our channels. Please be assured that we have looked into this matter with utmost seriousness and necessary action to remedy the issue has been taken. We ensure you that such a situation would not occur in future.
It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide. We value the relationship built with you. Also, we have shared your feedback with the concerned team. It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Smriti Sharma
Customer Experience
bharti airtel limited
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