Gold Loan in State Bank of India

 

Grievance Status for registration number : DEABD/E/2020/53902

Grievance Concerns To

Name Of Complainant

Vinay Sakharamji Dadmal

Date of Receipt

25/09/2020

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Reserve Bank of India
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Please open attached file.

Grievance Document

Current Status

Case closed

Date of Action

06/10/2020

Remarks

Report Number 1, From SBI LHO MUMBAI on 06/10/2020 approved by NA Report remarks Enclosed is the satisfaction letter received from Shri. Vinay Dadmal for ready reference and closure . Grievance status

Reply Document

Rating

Poor

Rating Remarks

The action taken in SBI , code 00501 to rectify mistake in Gold Loan disbursement is also implementable in all branches of SBI in India .Waiting for such implementation. BM, SBI ,Warora email dated 06/10/2020 as follows.Till then I am not fully satisfied. CPGRAMS COMPLAINT Inbox SBI 501 2:17 PM (9 hours ago) to me Dear Sir, This is regarding your online complaint regarding irregularities observed by you during processing of your gold loan. Your concerns have been noted by us and our controllers. We are already in the process of appointing one more gold appraiser at Warora. The appraiser will visit branch and give weight and purity certificate in presence of branch officials. Customer need not visit the appraiser for obtaining this certificate. . We request you to submit us a satisfaction letter. Please feel free to contact us if you have any query. Yours faithfully, Branch Manager State Bank of India Warora Mob. 9167240218

Officer Concerns To

Officer Name

Mr. Deepankar Bose

Officer Designation

Chief General Manager

Contact Address

State Bank of India, Local Head Office, Synergy ,Bandra Kurla Complex Mumbai

Email Address

pstocgm.lhomum@sbi.co.in

Contact Number

02226444509